Responsible Gambling
At Aussie Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players. We believe that gambling should always be a form of entertainment — never a way to make money or escape from problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience on our platform.
Our Commitment
Aussie Casino operates in full compliance with the National Consumer Protection Framework (NCPF) and adheres to all regulations set by the Australian Communications and Media Authority (ACMA). We take our duty of care seriously and continuously invest in tools, resources, and partnerships to promote responsible gambling across Australia.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or depression
- Borrow money or sell possessions to fund gambling
- Lie to family or friends about your gambling habits
- Chase losses by placing larger bets
- Neglect work, family, or personal responsibilities due to gambling
- Feel irritable or restless when trying to reduce gambling
If any of these signs sound familiar, we strongly encourage you to seek help immediately.
Responsible Gambling Tools
Aussie Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.
Loss Limits
Restrict the maximum amount you can lose over a defined period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have spent during your session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 1 day, 7 days, or 30 days. During this time, you will not be able to access your account or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Aussie Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us.
To activate self-exclusion, contact our Responsible Gambling team at [email protected] or call us on 1800 000 000 (toll-free, available 24/7).
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done online.
Protecting Minors
Aussie Casino strictly prohibits gambling by anyone under the age of 18. We conduct thorough age verification checks on all accounts. If you share a device with minors, we recommend using parental control software to prevent access to gambling websites.
Recommended parental control tools:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Support Organisations in Australia
If you or someone you know is struggling with gambling, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:
Gambling Help Online
Free counselling and support for Australians affected by gambling problems.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24/7)
- Live chat available on the website
Lifeline Australia
Crisis support and suicide prevention services.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues that may accompany problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (24/7)
MensLine Australia
Professional telephone and online support service for Australian men.
- Website: www.mensline.org.au
- Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling.
- Website: www.financialcounsellingaustralia.org.au
- Phone: 1800 007 007 (Monday–Friday, 9:30am–4:30pm AEST)
Tips for Gambling Responsibly
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks during gaming sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Our Responsible Gambling Team
Our dedicated Responsible Gambling team is available 24 hours a day, 7 days a week to assist you with any concerns or to help you activate any of the tools described on this page.
- Email: [email protected]
- Phone: 1800 000 000 (toll-free, 24/7)
- Live Chat: Available on our website around the clock
This page was last updated in June 2026. Aussie Casino reserves the right to update this policy in accordance with changes to Australian gambling legislation and regulatory requirements.
